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**Return Policy**
Our return policy ensures your satisfaction with your purchases. Please review the following guidelines for returning items:
**Eligibility:**
- You have 30 days from the date of receiving your item to request a return.
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- Proof of purchase, such as a receipt, is required for all returns.
**Initiating a Return:**
To start a return, please contact us at kirkouamd@gmail.com. Returns should be sent to the following address: kirkouamd@gmail.com. Please note that returns sent without prior authorization will not be accepted.
**Damages and Issues:**
Upon receiving your order, please inspect the items promptly. If you discover any defects, damages, or receive the wrong item, contact us immediately so we can address the issue accordingly.
**Non-Returnable Items:**
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are non-returnable.
**Exchanges:**
For exchanges, the quickest solution is to return the item you have and place a separate order for the new item once the return is processed and accepted.
**Refunds:**
Upon receiving and inspecting your return, we will notify you of the approval status for the refund. Approved refunds will be processed automatically to your original payment method within 10 business days. Keep in mind that the time for your bank or credit card company to process the refund may vary.
If more than 15 business days have passed since your return was approved without receiving your refund, please contact us at kirkouamd@gmail.com for assistance.
Should you have any further questions or concerns regarding our return policy, feel free to reach out to us at kirkouamd@gmail.com. We're here to help ensure a smooth and satisfactory shopping experience for you.
Our return policy ensures your satisfaction with your purchases. Please review the following guidelines for returning items:
**Eligibility:**
- You have 30 days from the date of receiving your item to request a return.
- The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
- Proof of purchase, such as a receipt, is required for all returns.
**Initiating a Return:**
To start a return, please contact us at kirkouamd@gmail.com. Returns should be sent to the following address: kirkouamd@gmail.com. Please note that returns sent without prior authorization will not be accepted.
**Damages and Issues:**
Upon receiving your order, please inspect the items promptly. If you discover any defects, damages, or receive the wrong item, contact us immediately so we can address the issue accordingly.
**Non-Returnable Items:**
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.
Please note that sale items and gift cards are non-returnable.
**Exchanges:**
For exchanges, the quickest solution is to return the item you have and place a separate order for the new item once the return is processed and accepted.
**Refunds:**
Upon receiving and inspecting your return, we will notify you of the approval status for the refund. Approved refunds will be processed automatically to your original payment method within 10 business days. Keep in mind that the time for your bank or credit card company to process the refund may vary.
If more than 15 business days have passed since your return was approved without receiving your refund, please contact us at kirkouamd@gmail.com for assistance.
Should you have any further questions or concerns regarding our return policy, feel free to reach out to us at kirkouamd@gmail.com. We're here to help ensure a smooth and satisfactory shopping experience for you.
